I don't know this for sure because the OS on my old computer literally crashed in an irreparable way immediately after I deactivated CS5. When you deactivated from the old computer, did you check the box to erase the serial number from the computer upon activation? If not (i.e., the serial number is supposedly still on the old computer), i've heard that if you start a reinstall of CS5 on the old computer, it will fill in the serial number at that screen.
my actual serial number started with 1 while the "serial number" in the System Info started with 9.
Did you get the serial number from Help>System Info, where it says "Serial Number"? because, if so, that's not the serial number.
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